Our head office is located on the Gold Coast, Queensland, however we deliver training throughout the eastern states of Australia including locations such as Gold Coast, Brisbane, Ipswich, Sunshine Coast, Toowoomba, the Frazer and Capricorn coasts, Mackay area and far north QLD. We also offer competitive Fee for Service training and assessment in most qualifications throughout NSW and Victoria, and travel to rural and remote areas upon request.
A brief description of how Building Industry Training can help your business with our unique approach to apprentice training. We have developed an Apprentice training program with the employers needs in mind – you are entitled to government incentives, you get to keep your apprentice on site, your apprentice still gets a nationally recognized
All course materials, assessments and information are not to be copied, altered, reproduced or shared with anyone other than the enrolled student without expressed written consent from Building Industry Training. It is a condition of use of this website and the information contained within that any and all information gained from this website is NOT to be used for any other purpose than its intended.
This includes, but is not restricted to the content of this website, the course materials, course assessments, course information, course costs etc. The student is responsible for checking with their appropriate regulatory body to ensure that they have all the necessary requirements to gain their desired licence. Building Industry Training is not responsible for the inability of a student to get their desired licence from their appropriate regulatory body due to any reason.
Building Industry Training is bound by the Privacy Act, which sets out a number of principles concerning the privacy of individuals. There are many aspects of the site which can be viewed without providing personal information, however, to enroll and commence in Building Industry Training’s construction courses you are required to submit personally identifiable information. This may include but is not limited to personal and contact details and payment information (if required).
Building Industry Training will not share students’ personal information with any other company or organisation for any other purpose, other than what is required by Government Agencies in conducting business as an RTO. For further information on privacy and confidentiality please request a copy of our student handbook.
Building Industry Training will provide a full refund to the apprentice / trainee for any student contribution fees charged for training delivery provided training had not commenced at the time of the cancellation of enrolment.
Students have a right to appeal a refund decision made by Building Training. If dissatisfied with the outcome of the refund decision by Building Industry Training a student can lodge a complaint with the following organisations:
Australian Skills and Quality Authority (ASQA) through the ASQA complaints handling service at www.asqa.gov.au or phone 1300 701 801. The relevant State Training Authority (STA) which in Queensland is the Department of Employment Small Business and Training at www.desbt.qld.gov.au. Queensland Training Ombudsman at http://trainingombudsman.qld.gov.au/contact/
Phone: 1800 773 048 or Email: firstname.lastname@example.org
Complaints arise when a client is not satisfied with an aspect of our services and requests action to be taken to resolve the matter. Appeals arise when a client is not satisfied with a decision that we have made on an assessment.
All complaints and appeals are managed by Building Industry Training in a fair, efficient and effective manner, in an environment where student’s views are valued. Through the process of inquiry, all complaints and appeals are scrutinised to identify potential causes with a view to initiating corrective action to eliminate or mitigate the likelihood of reoccurrence.
All details regarding complaints and appeals are kept in strict confidence and written materials are securely maintained. The Building Industry Training Complaints and Appeals Policy is available on the website and within the Student Handbook given prior to enrolment.
Any student wishing to make a complaint can do so by completing the Complaints and Appeals form in the back of the Student Handbook, or request one from the administrative staff or trainer. A written complaint not on the provided form will still be considered in the same manner, providing there is sufficient information to make the investigation process feasible.
The principles of natural justice and procedural fairness are adhered to at all times. Complaints involving the conduct of Building Industry Training, its trainers and assessors or other staff, or a student of Building Industry Training are dealt with in the following manner:
Students will be able to appeal assessment decisions by accessing the appeals procedures in the Student Handbook or requesting a copy from their Trainer or the administrative staff. Appeals will be acknowledged in writing as soon as practical after receipt and promptly dealt with.
Building Industry Training will provide the appellant with access to an independent qualified assessor for re-assessment where appropriate. A written statement including reasons for the decision will be provided to the appellant within 60 days from lodgement of the appeal.
Where a person is dissatisfied with the outcome, they may then complain to the Managing Director, who will seek an external party to make a decision and record the outcome of the complaint/appeal. In the event that the complainant/appellant is dissatisfied with the determination of the external party, they will be referred to http://www.asqa.gov.au/complaints/making-a-complaint.html where they are able to follow due process as outlined by Australian Skills Quality Authority (ASQA).
If Building Industry Training considers that more than 60 days are required to process and finalise the complaint or appeal, they will advise the complainant in writing and outline the reasons for the delay. Regular updates on the progress of the complaint will also be made.
For each visitor to reach our site, we collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site.
You have a right to access your personal information, subject to exceptions allowed by law.
If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.
Building Industry Training reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
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